Refund and Returns Policy

Last Updated: 02 November 2026

Refund Policy

• Our digital products are non-refundable unless stated otherwise. This is due to the nature of digital products being instantly accessible upon purchase.
• If there's an issue with the product (e.g., technical issues, incorrect product, etc.), please contact us within 7 days of purchase, and we'll work with you to resolve the issue. If we cannot provide a satisfactory solution, we may offer a refund or exchange at our discretion.
• For subscription-based services, refunds will only be considered if the service has not been used.

Return Policy

Since our products are digital, returns are not applicable. However, if you face any issues with accessing or using the product, please reach out to us for support. We may allow a product exchange for certain circumstances, such as an incorrect purchase or technical failure that prevents the product from being used.

How to Request a Refund or Return

1. Contact Us: Reach out to our customer support team at support@pnghouse.com within 7 days of purchase, including your order number and a detailed explanation of the issue.
2. Review Process: We will review your request and respond within 3-5 business days.
3. Resolution: Once the review is complete, we will either offer a refund, exchange, or guide you through resolving any issues.

Exceptions

• Refunds or exchanges are not available for products that have been downloaded or used.
• Refunds are not available if the product does not meet your expectations but is as described in the product listing.

We value your business and want you to have the best experience with our products. If you need assistance or have questions about our policy, feel free to reach out to us.